>Baker City Herald | Baker County Oregon's News Leader

Baker news NE Oregon Classifieds Web
web powered by Web Search Powered by Google

Follow BakerCityHerald.com

Baker City Herald print edition

view all Baker City Herald print publications »

The Baker City Herald is now online in a Replica E-edition form and publishes Mondays, Wednesdays and Fridays. Current subscribers have full access to the E-edition.

View Paper

If you are not a current subscriber, subscribe today for immediate access.

Subscribe


Recent article comments

Powered by Disqus

Home arrow Opinion arrow Are you Q'd in?

Print

Are you Q'd in?

We've heard stories of customer service above and beyond the call of duty, about employees or owners of businesses who reach out and provide a service for which mere profit is not their reward.

An auto body shop opens up on their day off to get stranded travelers back on the road. Or a service station manager takes charge of a couple's travel trailer while they rush home in a car to tend to an ailing relative.

But often these heroics fall more under the heading "random acts of kindess" than "standard operating procedure."

And it is the latter where consistently competent customer service can pay dividends not just for a business, but for a town.

That's where Q Training comes in.

Thanks to a grant, for a limited time business owners can get their employees "Q" certified for just $5 per head. If you want to train enough employees, the trainers will even bring the training to your workplace.

Q Training is a common sense investment for any business with contact with the general public. But it is designed specifically by Oregon tourism officials to aid businesses serving folks visiting from out of the area.

Whether you work in a service station or as a server in a restaurant, adding value to a customer's experience by being able to provide a better answer than "I dunno" can pay off for your business and community.

If you manage or own such an operation, call 856-3356 and get Q'd in. Please.

Because we've heard the stories, too, about the shopkeeper who brays on and on to the couple from Boise about how nothing's been right since "they" did this or that with Miners Jubilee.

Or worse: The group of little old ladies who told the hotel desk clerk they were headed out to see the town and got the sassy response, "See you in five minutes."

We don't want to hear those stories anymore. Baker City and County are a fabulous place not just to live, but to explore as a visitor.

Tourists don't want to hear about picayune disputes or provincial politics, or be greeted by a vacant stare. They want an insider's advice on what not to miss and how to make the most of their stay.

We think Q Training can help.

Print

blog comments powered by Disqus
News
Local / Sports / Business / State / National / Obituaries / Submit News
Opinion
Editorials / Letters / Columns / Submit a letter
Features
Outdoors / Go Magazine / Milestones / Living Well
Baker Herald
About / Contact / Commercial Printing / Subscriptions / Terms of Use / Privacy Policy / Commenting Policy / Site Map
Also Online
Photo Reprints / Videos / Local Business Links / Community Links / Weather and Road Cams / RSS Feed

Follow Baker City Herald headlines on Follow Baker City Herald headlines on Twitter

© Copyright 2001 - 2014 Western Communications, Inc. All rights reserved. By Using this site you agree to our Terms of Use