Letters to the Editor for April 7, 2009

We are writing this letter to compliment the Baker City Public Works Department on the excellent customer service we recently received from them. 

We had a sewer drainage problem that the plumber couldn’t resolve. We contacted Baker City and in less than five minutes Bruce Hayes arrived at our house. Less than five minutes after that, Tom Fisk was there to help analyze the problem. The manhole had been accidentally covered up in a pavement patching job so, less than 30 minutes after Tom Fisk arrived, another public works department worker arrived to take care of that. That same afternoon Tom Fisk contacted me, explained the problem and gave me his recommendation on how to fix it. The next morning I had an estimate from the Public Works Department and the day after that, they fixed it!

The Baker City Public Works Department should be commended for its outstanding customer service. 

For us, it is another reason why Baker City is such a great place to live.

Richard and Kathleen Chaves

Baker City